Renewal Problems

Renewal Problems - Fix A Problem | Google Groups:

"Hi Charlie,

This is a tough one. Here's a couple of things to try:

1) Go to the Google Checkout page: http://checkout.google.com/support
and login. Look at purchase History. You should see the Purchase
History. On the left had side of the page is 'Edit payment methods'.
Correct your payment information.

2) Click on View the canceled order. There is a link for Contact
Google Apps about this order. Fill out this form and submit it. There
may be a link that says Click here to retrieve your purchase. I don't know where
this goes. Perhaps you can resubmit. I received a server error.

3) After fixing all of this and sending in the contact information,
and if the issue has not been resolved go back to your GApps Control
Panel and login. Click on the domain names link. Make sure the Renew
automatically is still checked. If not, check it and save.

Hopefully this will lead you to a quick resolution. I know that if
someone forgets to check automatically renew that the process should
complete - probably as long as you are in the 30 day grace period.
There have been some problems so there is not a 100% statement but
it's suppose to work this way.

Larry - Power Poster"